DELIVERY & RETURNS
During Holidays, enjoy free delivery and free exchanges & returns until 15 January 2020.
YellowKorner.com provides you with the option of receiving your photos at home or in the YellowKorner gallery of your choice. You will be notified of the delivery date when you choose the format for each photograph. Our haulage contractor will contact you the day before delivery.
Delivery in the YellowKorner's gallery of your choice
Within 12 days
Order on YellowKorner.com and choose delivery at the gallery of your choice. You can then receive your photograph at your nearest YellowKorner gallery in 12 days, and you'll be notified by e-mail or SMS when the photograph arrives at the gallery.
Delivery within 11 days
YellowKorner photographs are delivered by our partner, DHL Express, in secure packaging that is designed to protect works of art. The amount charged depends on the format of the photograph. The delivery period is 11 days from receipt of order.
|ICON FORMAT PHOTO||10 €||11 days|
|CLASSIC FORMAT PHOTO||10 €||11 days|
|COLORFUL FORMAT PHOTO||10 €||11 days|
|LARGE FORMAT PHOTO||10 €||11 days|
|GIANT FORMAT PHOTO||79 €||11 days|
|COLLECTOR FORMAT PHOTO||79 €||11 days|
|EXCEPTION FORMAT PHOTO||79 €||11 days|
FREE EXCHANGES AND RETURNS UNTIL 15 JANUARY 2020
For the Christmas period, YellowKorner is specially extending its exchange period. Any order placed before 12/31/2019 can be exchanged until 01/15/2020 inclusive. From 01/01/2012, the exchange period will be 15 days again. For each order placed before 31 December 2019, you have until 15 January 2020 (from receipt of your order) to notify us about your return request. The right to withdraw your order will be exercised without any penalty except for the return shipping cost.
To do so, please contact our customer services who will outline the procedure. Please take care to check that the photographs are in perfect condition and in their original packaging.
- By phone: 01 72 50 00 52, from Monday to Friday 9am-7pm
- By email : firstname.lastname@example.org
Once we have received your return, you have the following choices:
- To choose a new photograph of an equivalent value
- To receive a YellowKorner gift cheque for the equivalent amount
- To be reimbursed for your order
For all card payments (Visa, Mastercard) the banking transaction is carried out by Cybermut, a leader in payment system. Your bank details are encrypted (SSL technology). They do not circulate over the internet and cannot be intercepted. Your bank details (card number, expiry date...) are under no circumstances communicated to YellowKorner.
You can also purchase via :
- Bank Account transfer
CUSTOMER SERVICE READY TO HELP
A question about your order, about one of our photographers or about our prints ? YellowKorner customer service is at your disposal !
Contact us :
- By phone : 01 72 50 00 52 from Monday to Friday, 9:00 am to 7:00 pm
- By email: email@example.com